Casey Denby
Senior Account Executive - Zenarate

Casey is an experienced global leader of Learning & Training organizations with a rich background in contact center operational success. Casey is currently heading up the Zenarate Sales Team, with a focus on empowering Customer Care organizations around the globe with a smarter coaching approach through the Zenarate AI Coach. Casey has led multiple global Training organizations, including Western Union and RE/MAX, overseeing training delivery, quality assurance, knowledge documentation, creative & interactive design and LMS/systems. Casey is passionate about delivering excellence for the customer, with a belief that the customer service agent job can be more desirable by setting up the agent for immediate success. As a former client of Zenarate, he implemented the AI Coach to improve agent confidence and preparedness. As a result, Speed to Proficiency jumped 57%, QA scores improved by 42%, Customer Sentiment improved 45% and retention improved by 32%.