Doing More, Differently: Recruitment, Retention, and Addressing Burnout

Tim Nowak joined PCG’s Public Safety Consulting Services, following a 20-year career as an EMS clinician (career firefighter and paramedic/critical care paramedic), educator, content contributor, and administrator with extensive background in training, quality assurance, administration, operations, logistics, and mobile integrated healthcare/community paramedicine disciplines. His work experience spans rural, suburban, urban, and hospital settings in four states as well as various EMS association boards and state rule work groups. Most recently, Tim served as Assistant EMS Chief of Special Operations for a county-wide, municipal EMS agency in Florida running over 50,000 calls per year. Tim is also the founder and CEO of Emergency Medical Solutions, LLC, an independent EMS content and development company that he established in 2010.

Kevin Joles serves as the EMS Division Chief of the City of Olathe Fire Department. Before his position as in Olathe, Kansas, Kevin was the Division Chief of EMS for Lawrence-Douglas County Fire Medical (KS), where he oversaw EMS Operations for the County. Kevin also chairs the EMS Section of the International Association of Fire Chiefs (IAFC). In his 26 years in emergency services, Kevin has found a passion for superior prehospital clinical care within the departments he has worked with. Kevin’s progressive mentality has him spearheading new initiatives for cardiac arrest and working diligently to achieve the department's International Accreditation status (CPSE) and an ISO 1 rating.