Webinar: Off-Premise Boot Camp by National Restaurant Association Show

National Restaurant Association Show

About this Series

In today’s pandemic era, off-premise sales via delivery and takeout have skyrocketed and often serve as a lifeline to many restaurants. While consumers remain hesitant to return to on-site dining, they continue to look for the convenience and safety that off-premise opportunities provide. As more and more consumers turn to restaurants for takeout, delivery, and catering, it’s clear that off-premise dining will remain critical to the industry's success well into the future.

This digital boot camp series, led by foodservice experts and operators, will give you the tools your business needs to build a successful off-premise strategy. Here you'll find the keys to advancing your off-premise program in today’s world: operational excellence; hospitality and service experience; leveraging marketing, technology, menus, and packaging to maximize profits and remain competitive; boosting sales through untraditional methods, and more.

Join us for this immersive boot camp to grow your off-premise sales, learn best practices, and ensure your business is well-positioned today and for the future.

Questions? Contact the Show Programming team at programming@winsightmedia.com.

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Meet The Presenters

TJ Schier

President & Founder, Incentivize Solutions; President & Founder, SMART Restaurant Group

TJ is the President/Founder of Incentivize Solutions, a leading consulting company focused on impacting their clients’ results through delivering keynotes, workshops, custom training materials and virtual coaching. In addition, he is the President and founder of SMART Restaurant Group, a Which Wich Superior Sandwiches franchisee – at one point running 17 successful restaurants in a hyper-competitive field.

He has written numerous books used by thousands of business leaders including S.M.A.R.T. Restaurant Guide Series, and has also authored over 100 articles on guest service and motivating today’s generation. Additionally, he is the co-host of the ‘Takeout, Delivery and Catering Podcast’ on FoodableTV. He has a BBA and MBA from the University of Texas.
Sam Stanovich

CEO, Stanovich Hospitality Group

Samuel, also known as the International People Connector, has been involved with the hospitality industry over two decades. He has developed expertise in strategic sales & marketing. Samuel primarily works on the leadership and development as Area Representative for Firehouse Subs responsible for Northern Illinois and Northwest Indiana. Focus includes: franchise business consulting, franchisee sales planning, restaurant quality assurance inspections, training and customer service. Samuel’s restaurant serves as the training restaurant for the market. Before assuming his current position, Samuel was Director Partner Product Development & Industry Relations, National Restaurant Association including the support of the National Restaurant Association Military Foundation. Samuel’s past experiences include: President & CEO of the Heritage Corridor Convention and Visitors Bureau, in addition, he is a 12-year veteran of Marriott International.

Samuel holds a bachelor’s degree in hospitality management and associates degree in Hotel & Restaurant Management from Johnson and Wales University.
Elizabeth Swindle

City Manager - Detroit, Toledo & Dayton, Uber Eats

Elizabeth Swindle is a City Manager at Uber Eats overseeing the Detroit, Toledo, and Dayton markets. Hailing from Southeast Michigan and most recently living in Chicago for the last 6+ years, she considers herself to be a true Midwesterner. She is a graduate of the University of Michigan, and her experience includes a stint in the consumer packaged goods space prior to her current role at Uber. In her free time, Elizabeth enjoys trying new restaurants around Chicago. Working at Uber has provided her with the perfect balance of combining her passion for food alongside her motivation to serve the restaurant industry and help our partners grow their businesses.
Joe Johnson

Director of Operations, Pizza Loves Emily/Emmy Squared

Growing up in Chattanooga, Tennessee, Joe started his career early on at his cousin’s local coffee shop and at friends' restaurants around the city. Creating and building teams inspired his drive to eventually run a business. After college, Joe fed his entrepreneurial spirit working for Monen Family Restaurant Group restaurants including Milk & Honey in Chattanooga and Taco Mamacita in Nashville and Charleston before moving to New York. He then worked for Union Square Hospitality Group while attending the Institute of Culinary Education for a culinary degree. After completing the program, he then worked for Kate Edwards Consulting as a Project Manager. From there he joined the Shake Shack family, running as General Manager while opening two locations, one in Scottsdale, the other in Manhattan. He later took the role of Directing catering, retail, wholesale and operations at Il Buco and Il Buco Alimentari e Vineria. In 2017, Joe joined Pizza Loves Emily to head Operations for all of the locations in New York and in Tennessee and to help continue to grow the brand.
David Vega-Barachowitz

Director, Urban Design, W X Y architecture + urban design

David's passion lies at the crossroads of urban design, transportation, and large-scale environmental systems. Personally and professionally, I strive to create richer opportunities for civic and intellectual engagement by enhancing the sensory experience of city - how we conceive, engage, and interact with our environments.
Nikoa Evans-Hendricks

Executive Director, Harlem Park to Park

Nikoa Evans is a business strategist with an expertise in marketing and brand positioning; and community/economic development. Evans twenty-five years’ experience includes advising national brands, retail developers, entrepreneurs and economic development corporations on market entry strategy, consumer engagement, business development and commercial revitalization strategies in emerging U.S. markets. Nikoa is also a co-founding board member and strategic consultant for economic development corporation Harlem Park to Park (HP2P). She has served as the organization’s Executive Director for 11 years; and currently oversees the general management, marketing strategy, business/economic development, and strategic partnerships for HP2P, which represents 250+ entrepreneurs in Harlem, NY. Under her leadership, Harlem Park to Park has created and implemented results driven strategic initiatives designed to integrate community engagement, cultural preservation and economic development.
Marcus Rolle

City Manager, Chicago, Uber Eats

Although I call Chicago home after almost 15 years, the south will forever be in my blood. I grew up in Nashville TN and that is where I was first introduced to the restaurant business. I eventually moved to Chicago to work for the LEYE group for 7 years. My background also includes Real Estate Sales, Operations, and team management. It has been quite a fulfilling journey to work at Uber Eats where my passion for food, restaurants, and business development all come together for a cause.
Lateef Eyiowauwi

Director of Sales, The Kitchen Restaurant Group
Phil Emmons

General Manager - Wildfire Restaurant, Lettuce Entertain You Group

This Series Has 10 Sections

Episode #1 Released 9/14/20

Off-Premise Boot Camp Episode #1: Takeout & Delivery Operational Excellence

Friday, August 7, 2020 · 11:30 AM CDT

In today’s environment, operational excellence is all about safety: food safety and sanitation; contactless pickup or delivery; frictionless payment; and tamper-evident packaging. On top of the cornerstones of consistently executing accurate and on-time orders, enhancing and streamlining safety protocols is the foundation for success. This episode will provide insights into the key operational and safety practices to build trust with your guests and boost your sales.

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Follow-up discussion to Off-Premise Boot Camp Episode #1: Takeout & Delivery Operational Excellence

Off-Premise Boot Camp Episode #1: Live Discussion

Thursday, September 17, 2020 · 1:00 PM CDT

During this moderated discussion, series presenters answer your toughest questions about operational best practices in off-premise. Attendees are highly encouraged to watch Episode #1, released on 9/14/20, in advance of viewing this session.

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Episode #2 Released 9/21/20

Off-Premise Boot Camp Episode #2: Takeout & Delivery - The New Service Experience

Friday, August 7, 2020 · 12:00 PM CDT

This webinar is part of a multi-part Off-Premise Boot Camp series. Register for the series here: https://www.bigmarker.com/series/off-premise-boot-camp1/series_details

The traditional foodservice "steps of service" have been turned on their head, but guests still demand and deserve a great experience. Even in the world of social distancing and contactless delivery, hospitality is as important as ever to keep your customers happy and coming back. This episode will demonstrate how to excel in the new world of service experience, focusing on key elements of the customer touch point journey from phone calls to follow-ups.

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Follow-up discussion to Off-Premise Boot Camp Episode #2: The New Service Experience

Off-Premise Boot Camp Episode #2: Live Discussion

Thursday, September 24, 2020 · 1:00 PM CDT

This discussion is part of a multi-part Off-Premise Boot Camp series. We highly encourage you to register for the entire series in order to access the full series content. Register here: https://www.bigmarker.com/series/off-premise-boot-camp1/series_details

During this moderated discussion, industry experts answer your questions about delivery high-quality hospitality and service experience in today’s off-premise world.

Attendees are advised to watch Off-Premise Boot Camp Episode #2: Takeout & Delivery - The New Service Experience, released on 9/21/20, in advance of viewing this session.

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Episode #3 Released 9/28/20

Off-Premise Boot Camp Episode #3: Tools of Success in Off-Premise

Tuesday, August 11, 2020 · 11:00 AM CDT

This episode will walk you through the key tools that can truly magnify off-premise sales: menu, packaging, marketing, and technology. Once the basics of trust and service are ingrained in your operations, it’s time to ensure you can remain competitive. While you may think these tools are costly and out of your league, you will be surprised by their affordability and effectiveness in driving off-premise sales.

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Follow-up discussion to Off-Premise Boot Camp Episode #3: Tools of Success in Off-Premise

Off-Premise Boot Camp Episode #3: Live Discussion

Thursday, October 1, 2020 · 1:00 PM CDT

During this moderated discussion, series presenters answer your questions about the 4 tools that are critical to maximizing profits and staying competitive in off-premise. Attendees are highly encouraged to watch Episode #3, released on 9/28/20, in advance of viewing this session.

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Episode #4 Released 10/5/20

Off-Premise Boot Camp Episode #4: Catering is Alive! Tactics to Grow Sales Now

Friday, August 7, 2020 · 12:00 PM CDT

This episode is brought to you by Uber Eats.
While traditional catering has changed dramatically since the pandemic, there are plenty of other catering opportunities to capture and help your business thrive. This episode will show you strategies to rebuild catering sales now, from list-building to exploring ‘non-traditional catering’ opportunities and beyond.

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Follow-up discussion to Off-Premise Boot Camp Episode #4: Catering is Alive! Tactics to Grow Sales

Off-Premise Boot Camp Episode #4: Live Discussion

Thursday, October 8, 2020 · 1:00 PM CDT

This episode is brought to you by Uber Eats. During this moderated discussion, series presenters answer your questions about growing catering sales today. Attendees are highly encouraged to watch Episode #4, released on 10/5/20, in advance of viewing this session.

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Live Webinar 12/9/20

Off-Premise Boot Camp Episode #5: How to Engage with Customers When the Cold Weather Hits

Wednesday, December 9, 2020 · 2:00 PM CST

Presented by Uber Eats.

Outdoor spaces have become a fixture for restaurants during the pandemic. Customers have filled sidewalk tents and parking lot picnic tables as an answer to ongoing dine-in restrictions. But lower temperatures are around the corner, and restaurant operators are worried about how the cold weather will impact their business. While many fear that recovery may stall, others see the transition away from outdoor dining and into delivery season as an opportunity for innovation.

Hear from a diverse panel of restaurant operators and industry experts as they share essential tools and tactics needed to drive business and maintain high customer engagement throughout this upcoming winter and ongoing pandemic.

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Live Webinar 12/16/20

Off-Premise Boot Camp Episode #6: Growing and Strengthening Your Off-Premise Customer Base

Wednesday, December 16, 2020 · 2:00 PM CST

Presented by Uber Eats. Building a successful off-premise program extends far beyond just takeout & delivery. With the right tools and insights, you can grow your reach and get more customers noticing your restaurant and loving your food. You can build brand awareness with marketing campaigns, or dig into the data to make stronger decisions as an entrepreneur.

Join our panel of restaurant operators as they discuss their own experiences with building brand awareness using off-premise technology. You will hear how they are able to experiment with confidence and stay nimble in a quickly changing industry, as well as learn how to apply these techniques to your own business. Learn strategies for making confident decisions based on customer insights, building customer trust and engagement, increasing retention with loyalty programs, and extending your reach with marketing.

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