Restaurant Recovery Resources: Securing Safer Takeout and Delivery to Attract and Retain Guests

Shaun Jackson is the Executive Director of Risk Management for Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San. Over the last 20 years he has led the Risk Management Departments for many other restaurant companies in many states across the US, including the publicly traded California based chicken chain El Pollo Loco. Others include El Torito, Acapulco, Chevys, Marie Callender’s and Perkins and food manufacturers Real Mex Foods and Foxtail Foods. In his current role he also oversees the Internal Audit and Compliance function for the company. His past experience extends to the retail world and includes oversight of Human Resources and Benefits functions for multi-state and multi-unit companies. Shaun is the President of FIRMA (Foodservice Industry Risk Management Association) and takes an active role in the risk community with various educational groups and advisory boards.

Carolyn holds a doctorate in biological physics from MIT, and has over 20 years experience in microbiology research and applied R&D. She has spent a wealth of her career at Tork focusing on hand hygiene, and as Global Brand Innovation Manager she works to secure the creation of best-in-class soap & sanitizer offerings.