Professional Summary: With nearly two decades immersed in the mortgage industry, I am a dynamic leader renowned for crafting and implementing operational strategies that enhance efficiency, innovation, and impact. As a visionary, I am dedicated to upholding excellence throughout the organization, delivering quality service, and ensuring unwavering customer satisfaction. Throughout my work history with Appraisal Management Companies, brokerages, and prominent mortgage lenders, my mission has always been to build and guide high-performing teams that consistently surpass their goals.

Current Role: As the Program Director at ACI, I strategically oversee critical domains such as customer support, product management, marketing, finance, and sales. My primary focus is to drive ACI's sustainable growth and position it at the forefront of appraisal software modernization. Through transformative leadership, I've enhanced operational efficiencies and fostered the seamless integration of ACI with our parent company, First American, ensuring our solutions meet the highest standards and addressing the evolving needs of the market.

Philosophy & Passion: I am fueled by the potential to blend human expertise with technological innovations in pursuit of our business objectives. Moreover, I am committed to cultivating an inclusive and diverse work environment, recognizing it as essential to our collective success.

Connect With Me: I welcome opportunities to connect and collaborate with fellow professionals in the industry. Please feel free to reach out to me at kangellone@firstam.com if you're interested in connecting.