About
What data are game developers leaving on the table when it comes to better understanding and protecting their player base from toxicity? For the Rec Room trust & safety team, understanding in-game voice chat interactions drove better policies and safety practices, resulting in reduced toxicity exposure and a robust yet nuanced approach to moderation.

In this webinar, hear from Rec Room safety experts and voice moderation technology pros from Modulate as they delve into the prevalence and profiling of toxicity, examining the insights you can gain from analyzing voice chat data to improve player experience and safety. We'll touch on differences in toxicity across gaming platforms and the reliability of player reports, shedding light on the effectiveness of proactive and reactive moderation strategies. Uncover how reducing toxicity can significantly impact player retention, drawing from AB tests and specific experiment goals. We'll also discuss strategies for nudging players towards prosocial behavior, presenting various experiments and their outcomes, and digging deeper into Rec Room’s approach to voice chat moderation .
on-demand webinar
Agenda
  • How voice moderation works to detect hate and harassment
  • Rec Room’s success and learnings in building a voice moderation strategy
  • Essential insights gained from voice moderation data every game developer should be gathering
  • How reducing toxicity can increase player retention and engagement
Presenters
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Yasmin Hussain
Head of Trust & Safety, Rec Room
Yasmin Hussain is the Head of Trust & Safety at Rec Room, where she spearheads initiatives to create a fun and welcoming environment for players from all backgrounds. Yasmin brings a wealth of knowledge to her role from her extensive policy-making experience within the UK government where she covered tech and safety issues for the UK Government in California, collaborating with tech companies to enhance public safety in their products. Prior, Yasmin served as Chief of Staff to the Head of the UK Home Office and managed the UK's $20 billion police funding system.
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Mark Frumkin
Director of Account Management, Modulate
Mark Frumkin is Modulate’s Director of Account Management, leading a team in partnering with studios like Riot and Rec Room to create safe and inclusive spaces for their communities. As a lifelong player of all kinds of games, from couch co-op to FPS to tabletops, Mark is passionate about encouraging prosocial behavior, healthy competition, and positive interactions wherever people connect with each other. Before joining Modulate to build out the Customer Success organization, Mark was a consultant at Deloitte, where he led projects to deliver cutting-edge technology solutions across various industries. Most recently, he spoke at the Community Clubhouse in Gamescom, where he highlighted the success of several Modulate customers in managing their community through transparency and responsiveness.
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Rachel Kaser
Technology Writer, VentureBeat (Moderator)
Rachel Kaser is a technology writer from Dallas, Texas. She has been writing about tech for various publications since 2013, and has covered almost everything about the industry. She currently covers news for Venturebeat.
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