Jo Nockels FCCA, FMAAT, AATQB
Head of Group Practice Capabilities, TaxAssist
Jo had a number of years’ practice experience looking after a range of clients in the small business sector at Larking Gowen before joining TaxAssist Accountants in 2010 as Senior Training & Technical Communications Manager. In this role she worked alongside the Business Development team, to ensure communications to clients were accurate, timely, relevant and easy to understand. She then moved to managing the TaxAssist Accountants Training Academy, as well as delivering courses.
Jo was promoted to Financial Controller and Head of Group Finance with responsibility for the day-to-day management and ongoing development of the group finance team and functions for the TaxAssist group of companies.
In 2024, Jo was promoted again to Head of Group Practice Capabilities, with a focus on supporting the growth of the network, utilisation of the software estate, best practices, efficiencies, productivity, profitability and staff recruitment and retention. Additionally, Jo has a focus on franchise resale values, customer acquisition and satisfaction levels, cross selling of services, as well as the design of new TaxAssist Academy courses.