About
Financial services organizations are facing significant disruption, encountering challenges from shifting customer demands to evolving regulations and emerging technologies like generative AI.

To help ensure productivity and success in this rapidly changing landscape, organizations should proactively navigate these challenges and uncover pathways for growth.

Join us for this webinar to:
- Uncover the latest trends, challenges, and opportunities shaping the financial industry in 2024, with a focus on maximizing productivity.

- Hear from industry experts who will share real-world examples and leading practices for navigating disruption and fostering resilience in the financial sector.

- Discover how digital transformation initiatives can streamline processes, boost efficiency, and enhance customer engagement to keep your organization ahead of the curve.

- Gain valuable insights into building agile and adaptable operational capabilities that help enable swift responses to market changes, ultimately enhancing productivity.

- Explore strategies for achieving regulatory compliance while leveraging emerging technologies to drive innovation and gain a competitive advantage.

Don't miss this opportunity to learn how to optimize productivity and drive success in the ever-evolving landscape of financial services. Register now to secure your spot!
Presenters
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Justin Chu
Global ServiceNow Financial Services Leader at Deloitte
Justin is the Financial Services Industry (FSI) sector leader within Deloitte’s Enterprise Service Management (ESM) and ServiceNow practice. Based in Toronto, Justin’s experience is built upon 10+ years of client delivery across financial institutions (banking, credit unions, insurance, and investment management) in Canada, the US and Globally.
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Val Srinivas
Head of Banking & Capital Markets Research, Deloitte
Val Srinivas is the Head of Banking & Capital Markets Research at the Deloitte Center for Financial Services. Val has more than 20 years of experience in research and marketing strategy. Before joining Deloitte, he was the head of marketing strategy in the institutional advisory group at Morgan Stanley Investment Management. He also spent more than nine years leading the global market research function at Standard & Poor’s. Val has a Ph.D. in business from Rutgers University.
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Oscar Navarro
Head of Digital Product Development, BMO
Oscar Navarro is the Head of Digital Product Development within BMO’s Treasury and Payment Solutions department. Oscar has nearly 25 years of experience within BMO spanning across roles in Operations, Service, Sales, and Product Management. He has spent the last 10+ years focused on delivering an industry leading online experience for BMO’s North American Commercial customers.
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Laurén Robbins To
VP, Financial Services Industry Go-To-Market, ServiceNow
Laurén Robbins To leads ServiceNow’s go-to-market organization for the Financial Services Industry. Named by IBM and FinTech Magazine as a “Top 100 Women in FinTech,” Laurén is responsible for co-creating industry solutions through strategic design partnerships with customers and bringing those solutions to market. Under her leadership, ServiceNow launched the Financial Services Operations industry product, which has driven business transformation for top financial institutions. Prior to ServiceNow, Laurén built and led the Corporate & Investment Banking vertical at Salesforce. She began her career as a banker in both the Investment Banking and Debt Capital Markets organizations at Deutsche Bank. Laurén is based in New York City and holds a bachelor’s degree from the University of Pennsylvania in Economics and Mathematics.
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Ahierson Srikandamohan
Senior Manager and Digital Product Development Lead, BMO
With over a decade of experience in the banking industry, Ahierson has developed a versatile background in finance, technology, retail banking strategy, and most recently, commercial banking digital channel strategy. As a Senior Manager and Digital Product Development Lead, Ahierson brings a wealth of expertise and innovative thinking to deliver best-in-class customer experiences by leveraging cutting-edge solutions.
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Neil Perry
Moderator, Group Content Director at Bizclik Media
Neil Perry is the Group Content Director at BizClik and has two decades of multimedia experience. He has worked across regional and national brands for Global Radio, as a bulletin presenter, broadcast voice coach, mentor and news editor. Neil moved into visual broadcasting in 2014 helping to establish one of the first local television channels as an assistant news editor, and executive producer of a topical discussion programme.
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