Erica Swint-Williams is the Senior Manager of Customer Success at Mailchimp. Erica is an experienced Customer Success leader with a diverse history in information technology and software as a service. With over 10 years experience of building and growing teams from the ground up, she has a results-focused and energetic leadership style, and empowers her teams to help customers meet their business goals.

Gema Perez is the Manager of Customer Success at Mailchimp. She leads the company’s customer success team who engages with customers on business strategy and best practices. The customer success team provides an insightful perspective on identifying trends for effective marketing with Mailchimp to help customers achieve their desired outcomes and grow their brands. Gema is a marketing expert who has several years of experience working with SaaS companies.

Margaret Heck is a Customer Success Account Executive at Mailchimp. While partnering with and supporting customers, Margaret is also helping to build, grow, and operationalize the Customer Success program at Mailchimp. With a strong passion for building relationships and advocating for customers, Margaret is dedicated to sharing the voice of the customer at Mailchimp in an effort to improve the customer experience overall.

Margarita Caraballo currently serves as a Product Manager focused in Application Performance for Mailchimp. Throughout her career in tech, she has worked directly with users, as well as embedded with engineering teams. Her background and skill set has positioned her at the intersection of user-centered problem solving and feature / systems performance improvement.