Quality and Safety – Striking the Balance after Coronavirus

The social care sector delivered a heroic performance to cope with the first wave of the Coronavirus pandemic.

It’s testimony to the resilience of the sector that thousands of vulnerable people have benefited from safe and supportive care during an exceptionally challenging time.

However, by necessity, the independence and freedom of clients has often been curtailed. Personalised care – the long-held ambition of the sector – has been compromised.

Care homes had to restrict access. Clients’ ability to meet visitors, pursue hobbies and leisure activities have all been reduced.

Care has been delivered by PPE-clad staff, with many changes in the faces behind the masks. It has been a lonely, anxious and confusing experience for many older people, particularly for those with dementia.

Lockdown has been lifted and the threat of infection has lowered. This session will explore the hallmarks of high-quality care in the ‘new normal’.

How can social care providers balance infection control and safety on the one hand, and compassionate and empowering care on the other?

Gold Sponsor: The Care Hub
Supporting: The Care Workers' Charity

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