About
Cloudbeds Payments Experts and Mastercard join up for an insightful conversation that dives into the importance of streamlined payment processing in-person and online.

We discuss the impact payments have on the Guest Experience and the importance of protecting your business and your guests from fraud.  Get access to exclusive 2021 research, consumer insights, and recovery drivers as well as an in-depth look into our simple, transparent, secure, and fully integrated payments solution and terminals
Agenda
  • :00 - Welcome & Housekeeping
  • :02 - 'Advancing a Brighter Future for Hotels Across Europe and Beyond' with Chiara Quaia, Mastercard
  • :22 - Fireside chat with the Payments Team: Payments Introduction, Payments service directive 2, Key features & Fraud with Kevin Goddard, Paul Thavaj and Rayna Coleman, Cloudbeds
  • :40 - Open Mic - Q&A with the Cloudbeds Payments Team
Presenters
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Chiara Quaia
Vice President, Market Development Travel Enterprise Partnership
Chiara has been working in the travel and payments industry for the past 20 years and is currently the Vice President Market Development Travel, within the Enterprise Partnership Unit at Mastercard, focusing on Travel B2B propositions and industry strategy.

Chiara is also an ambassador in Spain for the European Women Payments Network, a not-for-profit organization whose goal is to promote gender parity in the payment industry.
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Sebastien Leitner
Vice President Strategic Partnerships at Cloudbeds
Sébastien Leitner, VP Partnerships at Cloudbeds, heads up global partnerships and industry relations. Sébastien’s team partners with solution providers, guest experience and engagement tools, distribution partners, and new technologies that enhance the guest stay. These partnerships complement and upgrade Cloudbeds’ value proposition while automating and simplifying hosts and hoteliers’ workflows. His team also oversees Cloudbeds public relations with industry partners and associations.
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Kevin Goddard
Head of Payments - Director of Payments Program at Cloudbeds
Kevin is Director of Payments Program at Cloudbeds. He’s worked internationally in the payments industry for the past 25 years. His career has spanned issuing and acquiring, and he’s been more recently focused on adding payments value to the SaaS industry.
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Rayna Coleman
Payments Risk & Compliance Manager
Rayna has over 13 years of experience in the merchant processing industry. Her experience includes working in leadership for Risk and Compliance teams for Acquirers, Payment Facilitators, and Card Issuers. Rayna has an in-depth knowledge of risk analysis, operations, fraud, and compliance.
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Paul Thavaj
Head of Global Payments Sales at Cloudbeds
Paul is the Head of Global Payments Sales at Cloudbeds. He is heavily involved in sales strategy, operations, and go to market. Paul has helped multiple large-scale SaaS-based companies introduce Fintec into their business ecosystems.
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Michael Pommerer
Product Manager Payments
Michael has over 25 years of payment processing experience with most of that time focused on the hospitality industry. His experience includes working with the top US acquirers and gateways, providing leadership in various roles from Operations, Delivery, and Product Management.
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