Gaining a Competitive Edge: Embracing AI for a Seamless Customer Journey

Today’s consumers shop across a myriad of channels—whether in-store, online, social media, or marketplaces—and retailers must adapt to meet them wherever they are. Ensuring the right product is available in the right place while providing fast and reliable service is crucial. And, it goes without saying, that every retailer’s success hinges on its ability to leverage the data it collects effectively.

This begs the question, are you doing everything you can to optimize the customer journey?

In this webinar, industry leaders will discuss how AI-driven solutions can transform retail, from managing real-time inventory availability to delivering exceptional personalization across every customer touchpoint.

In this webinar, you’ll learn:
• How to give your customers the choice and control they expect across the shopping journey
• Why creating a unified, data-driven customer experience goes beyond checkout
• How to build lasting customer loyalty through hyper-personalization and AI-driven insights at every step—from discovery to order fulfillment and beyond

Speakers:
• Ekta Chopra, Chief Digital Officer at e.l.f. Beauty
• Derek Yarbrough, frmr CMO at J.Crew
• Vivian Chang, Vice President, Ecommerce at GNC
• Amy Silino, frmr Vice President of Growth & Performance Marketing at Lands'​ End
• Christelle Flahaux, CMO at fabric
• Moderated by: Veronika Sonsev, CoFounder at CommerceNext

Sponsored by fabric