Winning Customer Loyalty Beyond Holiday Sales

Retailers are going into the shopping holiday cautiously optimistic, according to a recent holiday benchmark survey conducted by CommerceNext and CommX. Sixty-three percent (63%) of retailers believe sales will exceed 2021 levels and 79% believe they will exceed 2019 levels.

As retailers acquire new customers during the holidays, the big question is whether they are able to retain those new customers year-round. In this webinar, we’ll explore strategies for winning customer loyalty and improving retention long-term. Specifically, we’ll cover:

1. How to personalize the customer journey
2. Optimizing customer loyalty programs
3. Promotional strategies for driving repeat purchases
4. Prioritizing the customer experience

Photo by Tim Douglas

SPEAKERS:
• Amanda Bopp, VP, North America Marketing at Kate Spade
• Stephanie Urban, Vice President Direct to Consumer at Camuto Group
• Suruchi Shukla, Vice President, Marketing at Minted
• George Khachatryan, CEO at OfferFit
• Moderated by Veronika Sonsev, Co-Founder, CommerceNext

Sponsored by OfferFit