About
As companies are putting the nuts and bolts in place for their tech-touch programs, there’s one role they can’t do without – CS Ops.

Yup, the CS Ops role is critical in delivering and optimizing successful tech-touch programs, ensuring that everything runs smoothly. But it can be a daunting task. Especially if you’re just getting started.

Together with 'nuffsaid, we're hosting a webinar where we'll be joined by a panel of experts to help us get some clarity on the role of CS Ops in tech-touch – what it is, what it’s not, and the metrics that matter.

And of course, we’ll conclude the session with a Q&A.

You don’t want to miss this one! Register now to join us on Tuesday, Sep 21, 2021 at 12 pm ET (6 pm CET).
Agenda
  • Defining the CS Ops role (is it really just operations?)
  • The role of CS Ops in tech-touch: tasks and responsibilities
  • The metrics to look at: analysis and reporting
  • The tools you’ll need: processes and enablement
Presenters
1632132117-12fc8be54886cfe4
Bora Lee
Manager, Customer Enablement at ChurnZero
1631275001-1095b205d054bbe3
Lane Holt
Director of Customer Success Operations at Gainsight
1631275106-be4afe88f2fed569
Sonam Dabholkar
Customer Success Operations Director at Gong
1631276598-db01968ee29313eb
Mary Poppen
CCO at Glint
1608644805-bc0ef47812490657
Remco de Vries
VP of Marketing
Register To Watch Recording
Full name*
Email Address*
Job Title*
Company name*
✓ Yes, I consent to receiving emails for this specific emails (no marketing emails)*
We use BigMarker as our webinar platform. By clicking Register, you acknowledge that the information you provide will be transferred to BigMarker processing in accordance with their Terms of Service and Privacy Policy.
Powered by BigMarker