Healthy Customers = Healthy Insurer

Health and wellness services were flung into the spotlight over the course of 2020. And for good reason. While the P&C market has developed services that improve customers’ quality of life, the health sector has remained a step or two behind at every juncture. Similarly, some parts of the world - looking at you, China - have managed to create incredible offerings to customers that have skyrocketed their experience to new heights. Carriers now have an opportunity to provide extra services that pleasantly surprise customers, reducing the chance of a claim and creating a proposition that improves trust, risk management and ultimately boosts profits.

In this session, we’ll take a look at how you can create a business model that consistently delivers value to customers, reducing customer churn and bolstering your position in the market.