The State of the Restaurant Industry and 2023 Trends

Sid Shetty is ServiceChannel’s Chief Business Development Officer. Over the past 15 years, Sid has held various leadership positions at ServiceChannel, managing cross functional teams in key areas of the business including Operations, Business Intelligence, Global Services and Marketplace Strategy.

Sid is considered an industry thought leader with deep relationships across brands and currently serves on the Board of Directors of ConnexFM. He is also the host of the Industry podcast “Elevating Brick and Mortar”, where he interviews industry leaders across facilities, operations and procurement to understand how world class brands deliver a consistent and compelling customer experience, driving brand performance.

As Chief Product Officer, Bashir leads Product innovation and growth for ServiceChannel’s subscribers and providers. Prior to ServiceChannel, Bashir held roles in Procurement for an Integrated Facility Management company. Prior to that, Bashir founded a software enabled distribution start-up focused on delivering goods to Restaurants and Retailers.

Bashir is a graduate of SUNY Plattsburgh and lives in Burlington, Vermont with his wife and daughter.

Abbey Lewis is the VP of Content Strategy at Winsight LLC. In this role, Abbey oversees the editorial and content team across all of the industries Winsight serves: convenience, grocery, restaurant and the noncommercial foodservice industry. Prior to her current position, Abbey was the Content Director at FoodService Director magazine, Editor In Chief of Convenience Store Products magazine, and a contributing editor to CSP.

She lives in Oak Park, IL, where she spends all her free time with her husband and three children.