About
Payments providers, financial services, marketplaces, and a vast array of other businesses are re-focusing on optimizing customer onboarding to reduce costs, but are rightly concerned about increasing risk and abandonment. We’ll discuss how, instead, focusing on onboarding the right customers from the start, companies can reduce the cost of a good verified customer without negatively impacting acquisition.

In this session we'll address the challenges of orchestrating the multiple applications and data sources needed to onboard customers with the right amount of friction. All while maintaining compliance with differing KYC and AML regulations across the globe.

Scott Firestone from StoneX and Kiran Kumar from Trulioo will share first hand insights - see the agenda below.
Agenda
  • How Payment Providers can optimize the cost of a good verified customer without leaving money on the table
  • How to drive trust and safety in your brand without turning away good customers
  • Finding the right balance between policy and technology to support your business needs
  • What's worked, what hasn't, and what is the near-term future of successful customer onboarding
Presenters
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Kiran Kumar
VP Product Management, Trulioo
Kiran Kumar is vice president of product at Trulioo. He has more than 15 years of experience as a product management leader, primarily with cybersecurity technologies through on-premise and software-as-a-service models. He is responsible for the KYB and KYC product lines for the industry-leading Trulioo global identity verification platform.
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Scott Firestone
Senior Product Operations Manager, StoneX
Scott Firestone is a seasoned Senior Product Operations Manager at StoneX. With a diverse background collaborating with stakeholders from commercial, legal, compliance, KYC, and more, he works with technical delivery teams and external vendors, and also specializes in analyzing data for valuable insights.
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Melisande Mual
Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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