How Has Training Changed? Effective Ways to Engage Your Team in Person and Online
In the new normal of learning, trainers and meeting leaders are being asked to think differently about how trainings, workshops and collaborative sessions are held. Not only do businesses need to effectively engage their teams, but they have to do so more efficiently and effectively. Hear from industry training leaders on how they creatively implement new trainings and change the behaviors of their teams under challenging circumstances. Explore opportunities for blended in-person and online learning, what training can work virtually, the best approach for both types of content, and how to think differently about engaging your team members using creative training tactics and tools.
Presented in collaboration with the Council of Hotel and Restaurant Trainers (CHART).
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This webinar is approved for 1 Continuing Education Hour by the American Culinary Federation (ACF), and .75 Continuing Education Unit by the Foodservice Consultants Society International (FCSI). Please contact programming@winsightmedia.com after you've attended the session to request a certificate of attendance.
Prior to joining the Buffalo Wild Wings team, Rachel led training and development for TooJay's, a Florida based New York style deli. Rachel began working there as a server while attending the Rosen School of Hospitality Management at the University of Central Florida, where she graduated with her BS in Hospitality Management. As an in-store trainer, she was asked to be a trainer at new restaurant openings. From there, Rachel quickly realized how fulfilling it is to help others be successful in their own positions and showed interest in furthering her career in training. Once Rachel graduated, she was the Front of House Corporate Trainer and eventually was promoted to Director of Training, leading the company’s training programs and new restaurant openings, driving organizational culture and supporting the growth of the brand.
Rachel was recognized in 2019 in FSR Magazine's Rising Stars list—a collection of 32 rising restaurant professionals in the U.S. She is a Certified Hospitality Trainer from the Educational Institute and served on the Florida Restaurant and Lodging Association (FRLA) Education Committee. Rachel is actively involved in the Council of Hotel and Restaurant Trainers (CHART), for which she has been a presenter, worked on multiple conference teams, including conference director, and is currently serving her third year on the Board of Directors.
In his role, Legg leads the delivery and development of field training seminars for the SONIC system. Legg is responsible for delivering Assistant Manager Leadership Certification (AMLC), Multi-Unit Leader (MUL), Sonic Management Seminar (SMS) and Insights Discovery classroom training. Legg joined SONIC as a Field Training Consultant in September 2006.
Prior to joining SONIC, Legg served as a global services manager for the West Corporation, an industry partner with A.T.&T. providing account management for fortune 500 companies. Legg brings more than 30 years of operations and guest service experience to SONIC.
Legg holds a bachelor’s degree from the University of Oklahoma.
A native of Oklahoma City, OK. Legg currently resides in Yukon, OK.
