As governments at all levels across Canada have expanded their digital service offerings, the user experience has often not met the high expectations of residents. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for agencies.

Given these challenges, we wanted to share key insights from PayIt’s groundbreaking research conducted with hundreds of government agency leaders.

We will delve into ways to empower residents from Burnaby to Belleville to fully utilize the digital services offered. We'll explore how innovations in payment experiences can not only streamline operations but also increase accessibility, security, and resident satisfaction

Join us for an insightful session on data-backed tactics for empowering residents and optimizing digital government offerings.