Thought Leadership Series - Nespresso's Journey Towards A Seamless Customer Experience

ABOUT THIS WEBINAR
With global lockdowns and restrictions, organisations find the need to quickly pivot their retail strategies and rethink their omnichannel customer experience as a response to the COVID-19 pandemic. We invited the Omni-channel Manager, B2C of Nespresso Singapore, James Hansford to share with us some insights on Nespresso’s omni-channel customer journey and plans towards a seamless customer experience!
AGENDA
  • What do you think is the most important mindset that an organisation need in order to deliver great customer experience?
  • How has Nespresso adapted to bridging the gap between offline and online retail?
  • With the rise of new social media platforms such as Tiktok, how has Nespresso adapted its marketing strategies to ensure seamless customer experience?
  • What are your thoughts on ‘experiential retail’?
  • What is your favourite and go-to Nespresso coffee flavour?
ADDITIONAL INFO
  • Price: Free
  • Language: English
  • Who can attend? Everyone
  • Dial-in available? (listen only): Not available.
HOSTED BY
Share
To invite people, share this page:
COPY
Powered by BigMarker