Are you ready to explore AI's impact on customer service and contact centres? Join us for a webinar with Calabrio's Ed Creasey and CX advisor, author & speaker Adrian Swinscoe. We’ll delve into the latest research findings by Calabrio on the role of artificial intelligence in shaping the future agent.

Calabrio has recently published the report 'State of the Contact Center 2023: Activating the Agent of the Future'. This report offers a unique perspective on the anticipated impact of AI on customer service agents and their readiness to become brand guardians in the face of changing consumer demands.

In this webinar we discuss:

- Is AI set to replace agents, or not?
- The role of hybrid and remote contact centre agents.
- Impactful AI features as identified by contact centre managers.
- The critical skills in demand, yet currently deficient.
- Retaining brand guardians and bridging the skills gap.