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How end-to-end system development has allowed us to maintain and improve service delivery during lockdown?”

Friday, May 15, 2020 · 4:15 p.m.  |  London (GMT +1:00)

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Presenters
1588847623-3f706d46a9c30b62
Nick Hill
Host, LocalGovDigital LOCKDOWN
1588849124-4c0b1e1e1dc3565f
Sarah Parker
Project Manager, Cairn Housing Association
Sarah is an experienced Project Manager with a demonstrated history of working in Management Consulting in the UK and Internationally, Employability and Housing. She has a varied background working with public, private and voluntary organisations, driving businesses to achieve their objectives and goals.
She bridges the gap between IT and operations, leading Digital Transformation projects using Agile project management methodologies, developing user centric solutions to achieve strategic objectives.
About
How end-to-end system development has allowed us to maintain and improve service delivery during lockdown?

• How we replaced and launched a new Customer Management System during lockdown.
• How end to end integration with Liberty Converse and Liberty Create have allowed us to maintain and improve service delivery for customers.
• How our Liberty Converse and Create integration have enabled us to provide digital services to customers
• How our systems support colleagues to work seamlessly from any location.
• How Covid-19 has allowed us to embrace digital technology, digital services and define the new normal.
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