Webinar: The Digital Exclusion Landscape & Delivering Support in the New Normal by GovShare

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Digital transformation can be challenging for organisations.

Local Gov is designing brilliant online services – but how can you ensure that everyone can access them and has the skills to use them?

Presenters

Nick Hill

Host

Helen Dobson

Partnership and Development Director, Citizens Online

Helen joined Citizens Online in 2017 bringing over 20 years of experience developing partnerships and overseeing digital project delivery. Helen’s digital training started in 1998 when working for a creative start‐up. Passionate about social justice, she moved to work in the charitable sector in 2013, forming cross-sector partnerships to address lack of digital skills and increase diversity in creative industries.

Rich Denyer-Bewick

CEO

Since joining the organisation in 2015, Rich has led our hugely successful National Lottery–funded ‘Deep Dive’ projects in Gwynedd, Plymouth, the Highlands, and Brighton & Hove, securing funding and sustainable partnerships. He is now responsible for overall operations and our collaboration with the One Digital partnership. A keen tech and systems change advocate, Rich brings over 14 years of local government experience, including senior management of integrated health and social care services, homelessness and housing. Rich has first-hand experience of client-side digital inclusion and transformation projects. Part‐time kung fu master.

About

Digital transformation can be challenging for organisations.

Local Gov is designing brilliant online services – but how can you ensure that everyone can access them and has the skills to use them?

The recent Coronavirus crisis has taken us all by surprise. When you were making plans for 2020 I’ll bet they didn’t include being at home for 23hrs a day, queuing 2m apart to get into a supermarket, or home schooling your kids.

The virus has highlighted how important digital technology is in helping most of us cope. Imagine if there was only a landline, four tv channels and the physical books on your shelf to see you through! For people without video calls, kindles, online learning, gaming, music and tv streaming services these quarantine days may well feel even longer.

This session, run by Citizens Online, will look at how Local Authorities can start to provide remote support to help people get online and improve digital skills

Agenda

INTRODUCTION: The Digital Exclusion landscape and our approach
PROVIDING REMOTE HELP: Tips to help people get online/improve digital skills
Q&A: WHAT ARE YOUR EXPERIENCES - What are the challenges? What else can be done
WRAP UP & RESOURCES