Afternoon Keynote and Closing Address
Afternoon Keynote: "Creating Memorable Service Experiences"
In this keynote, Steve Coscia will emphasize that creating memorable experiences is more important than selling boxes. Advanced relationship and service skills rely on maximizing first impressions at each customer touch point. Delivering quality-focused service also requires a courageous manager who will set the bar high and not tolerate mediocrity. The lead-by-example factor in leadership and service management is often overlooked as a cause for performance issues.
Service professionals with finesse focus on delivering value, especially when customers ask about price. In this keynote, you will learn revenue growing and relationship-building strategies that help employees stay calm and focused - during peak activity cycles and when serving difficult customers. A positive attitude, personal accountability, empathy, proper attire, tenacity, self-control and listening are only a few of the behaviors that create memorable experiences. Attend this keynote and get insight from the industry’s leading soft skills expert.
- Keynote Presentation: Creating Memorable Service Experiences from Steve Coscia, President, Coscia Communications, Inc.
- Closing Address from Matt Wisniewski
Matt was formerly the Director of Business Development - Trident OP™ at Fairbanks Morse Engine LLC, an EnPro Industries company. Trident OP is the world's most fuel efficient engine in its class.
An award winning Regional Sales Manager at STEMCO LP, an EnPro Industries company, during his 13 years Matt held 3 positions. He began his career with STEMCO in 2000 and spent 4 years as a District Salesman; he was then promoted and spent 3 years as a Product Manager in the Marketing department relocating to Longview, TX. He was promoted again in 2007 to the position of Regional Sales Manager with Sales management responsibility for the Central Region of the United States.
During his 13 years with STEMCO he secured business partnerships with several high profile clients including Union Pacific, Wal-Mart, Veolia Environmental, Tombstone Pizza, and Kwik Trip. Mr. Wisniewski was the recipient of the 2005 STEMCO President’s Award of Excellence awarded by the executive staff at STEMCO LP. He also received the STEMCO Frequent Sales award in 2004 awarded to the salesman with consecutive years of attaining growth and exceeding quota.
Matt holds a BA in Sociology from UW-Madison and an MBA from Alverno College. Matt’s mission is to continually improve each and every day in both his work and personal life. He firmly believes that the greatest joy that life can bring, is being worthy of the respect and admiration of family, friends, and business associates.
