According to Harvard Business Review, 80% of companies use customer satisfaction scores to analyze customer experience (CX) and improve it. Are you in that 80%? Superior customer service is no longer nice it's needed. If you are not already, now is the time to start tracking your satisfaction rates and using those metrics to increase the value of your business.Net Promoter Score (NPS) is the most powerful customer experience measuring metric you could be tracking. Join Nelson Thulin, Director of Business Consulting at Johnson Consulting Group for this webinar where you will learn:

- How to measure NPS.
- How to interpret NPS.
- How utilize NPS to improve CX