In our age-old business it is incumbent on us as owners and managers to foster continual improvement in our organizations and raise the bar for our family service. Technology is one key piece to that puzzle. Is your technology supporting your business plan? In this session, we will review some of the best practices and successes of leading firms around the nation when it comes to technology implementation. Some questions we will address include: How can you create and enforce better processes for your family service, your operations and your online visitors? How do you prioritize technology initiatives against other objectives in your business? How do you maximize your chances for success as you implement new technology? Nick and Jason have worked closely with organizations both in and outside of our profession to implement a wide variety of technology projects and will share from the lessons they have learned.