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About This Webinar
Join the ICCFA and PLPA for an insightful webinar exploring the crucial connection between your veterinary contracts and your mission as a deathcare professional.
Experts Andrew Parsell and Gia Kondakor will guide you through strategies for balancing ethical care with business growth. Learn how the structure and style of veterinary clinics can influence your logistics, revenue, and marketing approach—and how to adapt.
They’ll also share tips and best practices for creating meaningful touchpoints with families, even in the often-clinical setting of a veterinary office, helping you maintain compassion and connection when it matters most.
When:
Tuesday, May 27, 2025 · 2:00 p.m. · Eastern Time (US & Canada)
Duration: 1 hour
Language:
English
Who can attend? Everyone
Dial-in available?
(listen only): No
Featured Presenters
Director of Pet Loss Services | McAlister-Smith
Gia has been an avid animal lover her entire life. Joining the McAlister-Smith family in 2022, her empathetic approach and extensive love for animals allows her to help families navigate their grief journeys with comfort and understanding. To further expertise in Pet Loss, she is a board member of the Pet Loss Professionals Alliance. Gia holds an Associate in Science degree from St. Petersburg College, earning her license as a Veterinary Technician. For 5 years, Gia worked in both Large & Small Animal Veterinary Medicine. Outside of work, Gia enjoys spending time with her own two dogs, Kahlua & Dixon, as well as her horse, Baby.
Vice President | Parsell Funeral Homes & Crematorium, Parsell Pet Crematorium
Andrew is the Vice President of Parsell Funeral Homes & Crematorium and Parsell Pet Crematorium, with five locations serving Delaware. He is a 2008 graduate of the Pittsburgh Institute of Mortuary Science. Born and raised in Lewes, DE he is engrained in his community, serving as a past officer for the Volunteer Fire Department and as a member of the Catholic Church, among other organizations.
Professionally, he is the past President of the Delaware Funeral Directors Association; past member of the Compassionate Care Hospice Advisory Committee; and is currently on the Certification Committee for the Pet Loss Professional Alliance through ICCFA, as well as appointed to the Delaware State Board of Funeral Services by Governor John Carney where he serves as Secretary of the Board.
Professionally, he is the past President of the Delaware Funeral Directors Association; past member of the Compassionate Care Hospice Advisory Committee; and is currently on the Certification Committee for the Pet Loss Professional Alliance through ICCFA, as well as appointed to the Delaware State Board of Funeral Services by Governor John Carney where he serves as Secretary of the Board.
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