WEBINAR ENDED
About This Webinar
90% of customers read reviews before visiting or purchasing a business, so what do you do when you receive a NEGATIVE review?

Negative or neutral reviews are almost always inevitable. While the customer is always 'right', no brand or business can ensure all customers and consumers are happy 100% of the time.

It's what you DO when you receive negative or neutral reviews that matters. That's where your brand can showcase a truly remarkable experience - with the goal of turning that customer's experience into something better.

In this webinar, we'll take you through HOW you should respond when you receive negative or neutral reviews.

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About ICUC Social

ICUC is the leader in digital customer experience, building and fostering online communities for over 15 years. Working with brand reputation management in retail, pharma, hospitality and more, learn from the experts.
Agenda
  • The importance of responding - and responding quickly
  • How to formulate the perfect response
  • Turning the experience around
  • Reporting to your executive team
  • Q&A
Webinar ID
072d9ee199e4
Presenters
  • 3142501-1550797845
    Nicole van Zanten
    Chief Revenue Officer
    Nicole van Zanten is Chief Revenue Officer with ICUC Social, ensuring customer success for our partners.
  • -1551305687
    Erika Lovegreen
    Director, Strategy
    Erika Lovegreen leads the ICUC Social strategy team, and is the bonafide expert in all things review and reputation management for our clients.
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