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About This Webinar
“Customers are always beautifully, wonderfully dissatisfied…

… even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.” - Jeff Bezos

The retail industry continues to undergo change globally, with customer expectations and technology being at the core of this change. To stay ahead, retailers will need to provide a first class customer experience across all touch points – whether physical or digital.

On behalf of AWS and Innovatus Media, we're delighted to invite you to a live digital discussion exploring how to Innovate to Transform Your Customer's Shopping Experience. Join us live at 9am AEST on Wednesday the 21st of July, to explore the topics below.
Agenda
  • Global and Australian retail industry trends and how technology can help address these to keep you ahead.
  • How Accent Group uses technology to innovate and deliver best of breed experiences for their customers.
  • How Amazon approaches innovation across four key pillars: culture, mechanisms, organisation and architecture.
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Fleur Brown
Chief Industry Affairs Officer, Australian Retailers Association
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Oliver Freedman
Managing Director - APAC, The RepTrak Company
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Scott Phillips
Worldwide Head of Retail Business Development, Amazon Web Services (AWS)
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Jonathan Kaehne
Head Of Business Development - ANZ, Amazon Web Services (AWS)
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