About
How are you reinventing your retail strategy in the post-pandemic landscape?

Consumers are emerging from a lingering pandemic into an unfamiliar global economy. Against significant shifts in the consumer wallet and digital disruption, organisations that thrive are the ones that continue to deliver customer value with innovation and customer-centricity.
Agenda
  • Insights on shifts in consumer spending around the world and in Asia
  • The role of data and analytics in powering post-pandemic retail strategies
  • How can brands and retailers deepen customer reach, engagement, and loyalty?
  • Getting ahead: Optimising the buying and shopping experience with choice, ease, and convenience
Presenters
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Jason Yek
Analyst, Economist, Asia Pacific- Mastercard
As an Economist with Mastercard, Jason is responsible for the development and delivery of differentiated economic insights and market thought leadership for the Asia Pacific region for customers and Mastercard. Jason joined Mastercard with 4 years of experience in economic and political analysis at Fitch Group as a Senior Country Risk Analyst and was the lead analyst for South Asia and the Mekong countries. Jason holds a BSc in Economics from the University of Warwick and an MSc in Behavioural Finance from the Warwick Business School.
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Emilie Kroner
Senior Vice President, Retail & Commerce- Mastercard
Emilie is the head of Global Retail and Commerce in Mastercard Data & Services, where she is responsible for the development of Mastercard strategy to make sure Mastercard help its merchant partners thrive in the dynamic world. Emilie has rich retail and merchant experience and has been focusing on merchant in her 6 year Mastercard life. Prior to joining Mastercard, Emilie was the Head of Customer Strategy and Loyalty in dumhumby and Manager of Strategy & Organisation in Accenture.
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Heather McIlvaine
Features and premium editor, Inside Retail
Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has travelled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail and followed the local fashion industry's pivot to making PPE during Covid-19.
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Inside Retail
As a trusted voice to the industry for over 50 years, Inside Retail’s dedicated journalists and industry insiders deliver unparalleled news, analysis and trends on retail across the globe.
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