The Principles of Claims Efficiency

Claims. Arguably, the ultimate test of any carrier’s customer experience. Ultimately, this is your most important opportunity to make a good impression and if you falter here, the outlook is pretty bleak. Unfortunately, as the trend of customers reaching for the cheapest policy each year and expecting higher quality, “Amazon-like” service with each passing search on Google, the onus is now on carriers to transform their claims processes like never before. But what’s the ideal outcome? For both operations and customer experience, the word “efficiency” is key.

In this session, our guests will show you where to optimise your claims process, how to undergo the transformation and how an efficient process can turn your claims team into a driving force of retention.