For many consumers, the claims process remains a cumbersome bottleneck for customer experience. Customer experience is often held back by disconnected processes. Even in 2021, we are still seeing paper-based processes - and consumer expectations have never been higher in this sector.
In this webinar, we'll discuss how this critical point in the insurance experience can be made more painless - and even enjoyable - by seamless digital claims.
Agenda
What technology trends are disrupting the claims process?
How are AI and machine learning cutting down on paper-based claims?
How much uptake have we seen of modern automation techniques?
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.
Alan is the head of Information Technology at MSIG Insurance (Hong Kong) Limited. With over two decades of international experience, he has led a number of back-office digital transformation initiatives in global companies and investment banks....
Drawing on many years of international industry knowledge and experience, Pragya
Anurakti is a lead technical consultant on digital transformation initiatives. As Technical
Director at Laserfiche, Pragya has worked with customers across...
Shefali is a recognized digital transformation expert helping insurers evolve in the face of disruption. She has received prestigious awards including Woman Achiever of the Year (India) by Insurance Alerts, Top 100 Global Women Women in Leadership...
Matt Kenyon is a content producer and moderator at Insurtech Insights. Since 2018, Insurtech Insights has been building an industry leading insurance network - community driven and highly curated, we connect insurance professionals with the best...