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Building a Resilient Workplace: Human Resilience
About This Webinar
COVID-19 has brought phenomenal changes to the way we work in an unprecedentedly short time period. It has required us to urgently develop both personal and organisational resiliency and it has opened up new means of communicating and collaborating with each other.
Hear our panel of distinguished speakers from three agencies with very different profiles and responsibilities discuss the steps they have taken to maintain staff and organisational resilience, and learn what they will be doing in the future.
The panel discussion will be moderated by Intermedium’s Principal Analyst and ex-Senior Executive Service officer, Judy Hurditch, who has had an extensive public sector career at both the Federal and NSW level before founding Intermedium.
Our sponsor, ServiceNow, will lend their subject matter expertise to the discussion based on their experiences with workplace and workforce readiness.
This webinar is free to attend and open exclusively to members of the Australian public sector workforce.
Who can view: Everyone
Webinar Price: Free
Featured Presenters
Chief Operations Officer, Office of the Director-General, Department of Transport and Main Roads
Anne has been the COO for the department since December 2018, supporting the Director-General with the day-to-day operations of the department.
Prior to coming to this role, Anne had more than 20 years in the state and local government sector, working in senior roles across the infrastructure programming and delivery areas, as well as urban and regional planning.
She has delivered a number of large policy and engagement projects, plus delivery reform agendas.
Prior to coming to this role, Anne had more than 20 years in the state and local government sector, working in senior roles across the infrastructure programming and delivery areas, as well as urban and regional planning.
She has delivered a number of large policy and engagement projects, plus delivery reform agendas.
Chief Financial Officer and Executive General Manager, Enterprise Services, Airservices Australia
Paul Logan was appointed as Airservices Chief Financial Officer in May 2016. Prior to this, Paul was General Manager Accounting Services with a portfolio that included pricing strategies, investment analysis, corporate accounting, taxation, treasury and shared services functions.
Paul has more than 25 years experience in the air traffic management and civil aviation safety industry, leading a range of key transformational change programs including the introduction of long term pricing arrangements, enterprise portfolio management frameworks, customer service performance charters, finance systems and business process re-engineering.
Paul is a Fellow of Certified Practicing Accountants (CPA) Australia.
Paul has more than 25 years experience in the air traffic management and civil aviation safety industry, leading a range of key transformational change programs including the introduction of long term pricing arrangements, enterprise portfolio management frameworks, customer service performance charters, finance systems and business process re-engineering.
Paul is a Fellow of Certified Practicing Accountants (CPA) Australia.
Director, Infrastructure Operations and Delivery, Asset Planning and Management Division, Court Services Victoria
Nicole is an accomplished public sector executive with a strong background in leading significant programs of works across the property, public housing and asset management sector. As the Director, Infrastructure Operations and Delivery for the Asset Planning and Management Division at Court Services Victoria (CSV), Nicole leads a team of multi-disciplinary business units tasked with providing accessible justice to all Victorians through the delivery of high-quality court-infrastructure projects and services.
Before joining CSV, Nicole led the provision of advice to various policy areas, overseeing the development, procurement, and construction of the Victorian Public Housing Renewal Program at the Department of Health and Human Services.
Nicole holds a Masters of Public Administration from ANZSOG/Melbourne University. In 2019, Nicole was in the first cohort of 25 project leaders across the Victorian Government to complete the University of Oxford/Ernst and Young program through the Victorian Major Projects Leadership Academy.
Before joining CSV, Nicole led the provision of advice to various policy areas, overseeing the development, procurement, and construction of the Victorian Public Housing Renewal Program at the Department of Health and Human Services.
Nicole holds a Masters of Public Administration from ANZSOG/Melbourne University. In 2019, Nicole was in the first cohort of 25 project leaders across the Victorian Government to complete the University of Oxford/Ernst and Young program through the Victorian Major Projects Leadership Academy.
Global Director, Employee Experience Transformation Practice, ServiceNow
Tracey Fritcher is the global director of the Employee Experience Transformation Practice within ServiceNow. In her role as a global leader, Tracey helps clients think through their business priorities and provides thought leadership to help organisations improve the employee experience by leveraging ServiceNow’s enterprise platform as the foundation. She comes to ServiceNow with a long history of helping organisations keep employees at the centre of redesigning work using a digital approach to drive a more human focused culture.
Prior to ServiceNow, Tracey was a Director of the Human Capital Services Practice within Baker Tilly, a key global partner in the Oracle cloud ecosystem. Her previous work experience includes global organisations such as Best Buy where she led Global Recruitment and American Express where she was a key leader in organisational effectiveness focused on employee development and productivity helps her guide clients along their transformation journeys. She speaks frequently on the topics of employee experience and digital transformation and enjoys hearing about the challenges and successes of organisations around the globe. She is a champion of unleashing employee productivity and moving people away from low value, repetitive tasks to more strategic work which drives engagement and business results.
Prior to ServiceNow, Tracey was a Director of the Human Capital Services Practice within Baker Tilly, a key global partner in the Oracle cloud ecosystem. Her previous work experience includes global organisations such as Best Buy where she led Global Recruitment and American Express where she was a key leader in organisational effectiveness focused on employee development and productivity helps her guide clients along their transformation journeys. She speaks frequently on the topics of employee experience and digital transformation and enjoys hearing about the challenges and successes of organisations around the globe. She is a champion of unleashing employee productivity and moving people away from low value, repetitive tasks to more strategic work which drives engagement and business results.
Intermedium Principal Analyst
Judy founded Intermedium in 2004 as a specialist researcher of Australian public sector user of ICT.
As an independent industry analyst, she has an extensive understanding of key technology and digitisation issues facing senior government decision makers.
She was a Deputy Commissioner of Taxation when she left the Australian Public Service and was responsible for a range of major ICT-dependant program reforms, including the implementation of the Tax File Number System.
She has an MBA from the Australian Graduate School of Management.
As an independent industry analyst, she has an extensive understanding of key technology and digitisation issues facing senior government decision makers.
She was a Deputy Commissioner of Taxation when she left the Australian Public Service and was responsible for a range of major ICT-dependant program reforms, including the implementation of the Tax File Number System.
She has an MBA from the Australian Graduate School of Management.
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(47)
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