0:00:23 - Introduction to TextMyGov
- An overview of TextMyGov, a communication tool used between municipalities and residents to increase communication and engagement through text messaging.

0:03:19 - Three Main Functions of TextMyGov
- Explaining the three main functions of TextMyGov: finding information, reporting issues, and sending out alerts to residents.

0:05:43 - TextMyGov Dashboard
- Discussing the features and capabilities of the TextMyGov dashboard, including message tracking, conversation management, and automated responses.

0:06:49 - Log and Record Keeping
- How the log feature in TextMyGov allows municipalities to track and record all incoming and outgoing messages for record-keeping purposes.

0:07:43 - Reply and Status Options
- Covering the manual reply feature in TextMyGov, where staff members can respond personally to residents' messages, as well as the ability to assign specific statuses to reported issues.

0:09:22 - Unrecognized Log
- Exploring the unrecognized log feature in TextMyGov, which automatically sends a message back to residents if their text does not match any programmed responses.

0:10:45 - Analytics
- An overview of the analytics feature in TextMyGov, which provides data on how residents are using the platform, including commonly texted keywords and reported issues.

0:11:50 - Auto Reply
- How residents can text in and receive an automatic reply with answers to their basic questions, using specific keywords or phrases.

0:11:50 - Response Words and Triggers
- The use of response words and triggers in TextMyGov allows residents to receive specific information based on their queries.

0:14:44 - Reporting Issues
- The process for residents to report issues to the municipality through TextMyGov, including the options available and the questions they may be asked.

0:15:26 - Customization of reporting options
- Municipalities can determine which issues residents can report and customize the questions asked during the reporting process.

0:15:26 - Reporting options for municipalities
- Residents can report various issues such as code enforcement, trash pickup, polling issues, and more through a text-based system.

0:18:24 - Customization of TextMyGov
- TextMyGov can be customized to fit the needs of each municipality, including reporting options and other instances like surveys or forms.

0:18:24 - Reporting Contractors
- TextMyGov can be used to report contractors who are not doing proper work or wearing proper attire. The specific items to be reported can be determined by each municipality.

0:19:56 - Sending alerts and notifications
- Municipalities can send out alerts and messages to residents who have opted in to receive them, providing updates on closures, meetings, and other important information.

0:23:03 - Message Scheduling
- The process of scheduling messages to be sent at a specific date and time using the TextMyGov program.

0:23:31 - Map Selection
- Using the Map Selection feature in TextMyGov to send messages to specific areas or locations within a municipality.

0:23:31 - Map selection for targeted messages
- Municipalities can send messages to specific areas or locations within their jurisdiction, based on resident data associated with addresses and phone numbers.

0:23:31 - Scheduled notifications
- Messages can be scheduled in advance, allowing municipalities to plan and send reminders or updates about events or closures.

0:23:56 - Database Provider
- The option to import phone numbers and addresses from a database provider to use in the TextMyGov program.

0:26:50 - Resident Engagement
- Examples of how municipalities have encouraged residents to sign up and engage with the TextMyGov program, such as using stickers on trash cans, parking meters, and organizing community events.

0:30:26 - Promoting TextMyGov
- Different ways to promote TextMyGov, such as including flyers, information on websites, putting them in front offices, newsletters, and social media posts.

0:31:01 - Marketing Ideas
- Suggestions for promoting the TextMyGov program, including flyers, newsletters, social media posts, posters, door hangers, and vehicle decals.

0:32:35 - Cost for Municipalities
- The cost of using TextMyGov for municipalities varies depending on the population size, and interested parties should reach out for pricing information.

0:33:07 - Types of Notifications
- The types of notifications that agencies use TextMyGov for, such as council meeting updates, events, trash changes, weather updates, and emergency items.

0:34:27 - Sending Images
- It is possible to send images through TextMyGov by copying and pasting a link to the image or uploading an image from a computer.

0:34:59 - Integration with iWorQ
- The reporting system can be integrated with the iWorQ dashboard, allowing reported issues to be easily converted into work orders.

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For the best webinar experience, view it in Google Chrome.

If you have any questions, please contact our support team.

-Contact iWorQ at (888)655-1259 | support@iworq.com

-Contact TextMyGov at (435)787-7222 | support@textmygov.com