2024 Citizen Engagement

0:00:56-Website Form
- A link directing your citizen to the web form placed on your website.

- Fields, design, and logos can be customized.

- Require fields necessary for citizen to fill out before submitting their request.

- Citizens can track the progress of their requests after submission.

0:04:46-Tracking Requests
- Receiving citizen requests and knowing who is submitting them

- Open communication with citizens including request statuses

- Exporting information from requests in work orders

- Reporting against information within the module

0:12:01-Request Maps
- Mapping function to visually locate requests

- Visual filters in the map

0:14:32-Recap

0:15:27-Q&A----------

Q1 - 0:15:30- Can you show us again how you assign a request to a different software application?

Q2 - 0:16:34- Can the Citizen Engagement Request option be available in either the Planning or Permits Module without having to get the Public Works Module?

Q3- 0:17:00- Does the Public Response send an email to the requestor automatically?

Q4- 0:17:13- How do you put a picture in the file?

Q5 - 0:18:15- Is there a mobile app for residents to submit a request?

Q6- 0:18:46- Is the map a standard option on the resident side for when a request is put in?

Q7- 0:19:12-After importing the submission into a work order. and WO is completed will it mark the Citizen Engagement as completed.

Q8- 0:19:35- When a request is put in can it be sent to a cell phone as well as email or that TextMyGov?

Q9- 0:19:54- If your insurance carrier request information on potholes request, can you print a form with all requested information?

Q10- 0:20:17- When I export from the citizen engagement request it does not pre-populate information. Is there a setting I'm missing that would do that for me?

Q11- 0:20:38- How to change the logo on the request form?

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