WEBINAR DETAILS
  • About
    Join our panel of experts from Klaviyo and Kulani Kinis—Australia’s most in-demand swimwear brand inspired by Hawaiian life—as they share how to build a customer-focused growth and retention strategy while scaling into global markets.

    In this episode of Behind The Brand, learn the tactics Kulani Kinis uses to inspire list sign-ups at scale and how to translate their high-touch customer care experience into timely, personalised automated flows that drive sales and boost brand loyalty.
  • Agenda
    • Why customer-focused flows (rather than immediate discounting) are more effective in fostering loyal shoppers
    • How to design automated flows that proactively address customer care issues
    • How to gather and use customer feedback to enhance the ecommerce experience
    • The high-performing sign-up tactics that drive Kulani Kinis' global list growth
    • How combining email and SMS has streamlined the customer journey—and tips to inspire SMS opt-ins at scale
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