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About This Webinar
Financial Institutions are up against the ongoing challenges that onboarding and customer delivery can present, from fragmented workflows to clunky applications.

On the one hand customer expectations on seamless user experiences are higher than ever, regardless of whether they go direct or via brokers. Meanwhile, pressures to comply with increasing regulatory requirements (e.g. Consumer Duty, Economic Crime legislation) add further pressure to companies to prepare themselves accordingly.

As the pressure of these factors increases, banks and building societies must adapt to thrive in this ever-evolving environment.

How are leading firms adapting to solve these challenges through digitalisation?
Agenda
  • Onboarding - rethinking the customer experience with seamless compliance controls factored in
  • Operations – document collection and handling, collating information in a centralised location enabling single decisioning.
  • Orchestration – gaining a 360-degree view of customers to offer tailored journeys and give fraud teams the platform they need to efficiently manage the necessary controls
  • Agility – keeping pace with new regulatory requirements and growing customer expectations, with the ability to transform without taking on excessive IT transformation projects
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Moderator | Aaron Harvey
Commercial Director | LexisNexis® Risk Solutions
10+ Years driving business growth and fostering client relationships within the financial services sector. With a strong background in banking and financial services. Managed numerous complex projects to delivering innovative solutions to clients within Fraud and Financial Crime.
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Robert Stronach
Co-Founder & Chief Client Officer | Mast
Robert Stronach is the Chief Client Officer, responsible for overseeing all aspects of Client onboarding & Success. He is a mortgage industry insider, knows how large lenders operate and saw big problems he wanted to fix.

Rob started his career at Barclays and built a wide range of experience of Retail and Corporate Banking. He joined the Corporate Transactions product team before moving into Operational Risk and Controls covering Corporate FX. In the mortgages team he managed lending criteria for BTL, Residential and Remortgage applications and worked with industry startups looking to collaborate with Barclays.

This role required collaboration with Product Management, Credit Risk, Distribution and Legal which gave insight into the challenges faced across the lender. Finally he joined the Private Equity team in the Corporate bank as an Associate Director specialising in Fund Finance.
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Katarina Pranjic
Head of Regulation & Policy | LexisNexis® Risk Solutions
Katarina is a subject matter expert in financial crime compliance. In her role Katarina is responsible for working with strategic customers and partners, industry analysts, press and regulators representing LexisNexis Risk Solutions in the market.

She regularly assists on various strategic initiatives across UK and Ireland. She joined LexisNexis Risk Solutions from PwC Croatia, where she worked as a Risk & Compliance Manager in the Financial Crime Compliance / Risk Management areas. Katarina is CAMS-certified and has more than ten years of experience in corporate risk management and financial crime compliance.
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