Discover the future of contact centre technologies with CallTower and learn how our innovative solutions can revolutionise your business operations.

CallTower, a trusted leader in the communications sector, offers a robust array of Contact Centre solutions tailored to enhance efficiency, improve performance, and elevate the customer experience.

Our approach begins with Omnichannel Support, enabling your business to deliver seamless interactions across voice, chat, email, social media, and messaging platforms. Customers benefit from smooth, multi-platform experiences, ensuring satisfaction at every touchpoint.

Cutting-edge AI-Powered Automation lends a helping hand, deploying tools such as virtual assistants, chatbots, and intelligent call routing. These not only ease operational challenges but also streamline workflows, saving valuable time and resources. Paired with comprehensive Analytics & Reporting, your team will gain actionable insights using real-time data to optimise performance, reduce expenses, and make informed decisions.

CallTower’s solutions adapt to your growth with unmatched Scalability and Flexibility, thanks to a cloud-based architecture that evolves alongside your changing needs.

Join us as we demonstrate how CallTower empowers businesses to provide outstanding customer service while achieving operational excellence. Together, we will shape a future where exceptional communication and efficiency drive lasting.

Attendees will learn:
1. Utilise your investment in Microsoft as a comprehensive phone system, replacing outdated on-premises systems.
2. Keep all data securely stored within the Microsoft environment, eliminating reliance on third-party providers.
3. Leverage Microsoft’s extensive ecosystem to integrate data, SMS, and Teams tools for enhanced productivity and maximized ROI.
4. Enable fixed-mobile convergence with eSim technology, transforming mobile devices into secure Microsoft Teams extensions. Maintain one unified, compliant, and secure data set, ensuring all calls operate within Microsoft Teams, not on mobile networks.
5. Seamlessly connect back-office staff with contact center and field workers on a single voice platform for streamlined communication.