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The Tools You Need to Improve Your Culture
About This Webinar
The culture in your store has a direct impact on both employee and customer satisfaction, which then has a direct impact on the bottom line. In this session, NHPA retail consultant Kim Peffley will discuss several tools that can make an immediate impact on your operation, and she will suggest tools to add to your strategic planning to further develop and improve your company culture.
Categories:
COACHING
EDUCATION & LEARNING
PROFESSIONAL DEVELOPMENT
Who can view: Everyone
Webinar Price: Free
Featured Presenters
Retail Consultant, NHPA
Kim Peffley is a retail consultant for the North American Hardware & Paint Association. Peffley has been working in the home improvement industry for more than 25 years, starting at her family’s True Value store in Indiana and eventually working every position in the business. When the family sold the business to a chain of Ace Hardware stores, she was promoted to district manager, retail operations manager and ultimately general manager. During her career in the home improvement industry, Peffley established development and mentoring programs for both the frontline and management teams. She created merchandising standards and procedures to assist in store modernization, new store projects and ongoing store improvement. She was instrumental in driving sales, decreasing expenses and growing the business. In her role at NHPA, Peffley guides retailers in culture assessment and development programs.
Hosted By
The North American Hardware & Paint Association's mission is to help independent home improvement and paint and decorating retailers, regardless of affiliations, become better and more profitable retailers.
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