About
More than 2 years into the pandemic, digital transformation has accelerated, and shoppers have turned to online shopping more than ever before. Many retailers have pivoted to evolve their online presence to meet new shopper expectations online. But does this mean physical stores are no longer relevant? Hear from some industry experts as they share the latest trends on online vs offline shopping.
Presenters
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Paul Conti
Customer Lead, Country Road
Paul has grown up with Country Road. Starting as a casual sales consultant in store while studying, over the past 17 years he’s launched and led Country Road’s digital marketing channels, strengthened brand partnerships, evolved the brand’s customer strategy and snuck his golden retriever into a bunch of photo shoots. Today he leads all things Customer for Country Road, across strategy, insights, engagement, experience and service. He’s older than he looks.
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Brad Austin
VP of Sales APAC, Marketplacer
Bradley Austin is Vice President of Sales – Asia Pacific at Marketplacer, a global technology Software as a Service platform equipped with all the tools and functionality needed to build a successful and scalable online marketplace, at speed. He has more than 13 years experience in the IT industry, including ten years experience in the Australian eCommerce technology industry having worked for organisations including Salesforce and SAP in several regional director and account executive positions.
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George Bland
Commercial Partnerships Manager APAC, Klarna.
George has been with Klarna for 3 years being one of the first boots on the ground for Klarna in Australia back in 2020. George has vast experience working with retailers of all sizes going from startups to enterprise. George now manages all of Klarna’s channel partners across the APAC region, helping to bolster growth across both new and existing markets. He’s naturally on the pulse with the eCommerce industry and understands the pain points retailers face whether that be from entering a new market or an technical integration.
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Dean Blake
Features and Premium Editor, Panel Moderator
Dean Blake is a features editor at Inside Retail, and the print editor of Inside FMCG. Dean has covered the retail industry for several years, bringing both breaking news and in-depth analysis to Inside Retail's online and print readership.
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Inside Retail
As a trusted voice to the industry for over 40 years, Inside Retail’s dedicated journalists and industry insiders deliver unparalleled news, analysis and trends on retail across the globe.
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