WEBINAR ENDED
About This Webinar
Join us on July 17th, 2024, for an exclusive webinar that unveils the latest customer support productivity benchmarks across e-commerce, financial services, fintech, healthcare, travel, utilities, and SaaS industries.

We will explore essential metrics like utilization, occupancy, solves per hour, adherence, and average handle time. We will explore why these metrics matter, what excellence looks like, how to measure them effectively, and common pitfalls to avoid.

Learn how your team compares to industry leaders and gain actionable insights to boost your support team's efficiency and performance. Don't miss out on this opportunity to elevate your customer support strategy.

Secure your spot now and see where your team ranks.
Agenda
  • Exclusive insights from the industry customer support productivity benchmark report
  • A deep dive into the key metrics and how to measure them effectively
  • Live Q&A and insights
Presenter
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    Natasha Ratanshi-Stein
    Founder and CEO, Surfboard
    Natasha Ratanshi-Stein is a leader with a mission to help mid and large-scale customer service teams feel like they’re doing a great job. With a simpler, fairer, smarter solution for workforce management.

    Assisting clients to ride a wave of improved customer satisfaction with the help of the WFM solution, Surfboard, which she founded and is CEO of.

    Natasha has first-hand experience with the problem she is solving from her time as Bulb (renewable energy utility supplier) as Chief-of-Staff during their explosive growth.

    With years also spent at Goldman Sachs as an analyst, Natasha and her team have obsessed over the numbers and metrics that move the CSAT (customer satisfaction) needle the most in a positive direction.
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