“Forget AI replacing jobs, how do we ensure our team is doing the work that has been set for them?”

A quote from a recent conversation with an executive. “Having recently spoken to a Head of Support Operations managing a team of 100, she stated a staggering average adherence score of only 37% across her team, meaning that despite hiring the correct headcount she still was struggling to control her backlogs and wait times”.

But everyone (for the most part) had been clocking in and out on time.

Therefore, the problem existed in how team members spent their time at work.

Not how long they spent at work.

In this webinar, we explore modern approaches to adherence management and how they compare to emerging AI-led solutions which claim to improve customer service team productivity.

We’ll dive into what teams must already measure before they can truly feel the benefits of AI.