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About This Webinar
AI is transforming the way businesses engage with customers, redefining expectations for personalisation, efficiency, and seamless interactions. In this webinar, we will explore how AI-powered technologies are reshaping the front end of business—enhancing customer journeys, automating engagement, and redefining the customer-facing dashboard.

This session is designed for executives and business leaders looking to stay ahead in the AI-driven customer experience revolution. It is NOT another webinar telling you how to use AI to deliver better internal efficiencies.

Don’t miss this opportunity to gain actionable insights to help increase business revenue through revolutionised customer experiences and future-proof your customer engagement strategy.

Agenda
  • How AI is transforming and redefining customer-facing dashboards into predictive, real-time decision-making tools
  • How AI is driving next-level personalisation in customer interactions
  • The role of AI-powered chatbots, virtual assistants, and automation in enhancing CX
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Pawel Kaminski
Co-founder and CTO, Founder + Lightning
Pawel Kaminski is a skilled and experienced technology professional specialising in implementing business strategies through product and technical solutions that customers and staff love to use.

He has experience supporting and scaling businesses in diverse sectors, from brand-new ventures to FTSE 100 companies. He leverages his expertise in decision-making, obsession with achieving outcomes, and building high-performance teams, enabling startups and enterprises to achieve sustainable success in competitive environments.
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Pippa Stevens
Senior Product Manager, Founder + Lightning
Pippa Stevens is an experienced Senior Product Manager at Founder + Lightning, where she has contributed to product development and strategy for over six years, advancing from Junior Product Manager to her current role. Before joining Founder + Lightning, Pippa worked as a Demand Generation Associate at AlphaSights, where she focused on increasing brand awareness, generating conversations with Fortune 1000 companies, and supporting account growth through high-performing marketing campaigns. Her career also includes early roles at PwC, where she worked on consultancy projects for brands like Ted Baker and M&S, and served as an Assistant Financial Auditor, honing her analytical skills. With a background spanning marketing, consultancy, finance, and product development, Pippa brings a strategic and multifaceted approach to her work, driving innovation and growth at The Lightning Group.
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