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About This Webinar
In today’s dynamic eCommerce landscape, the perfect balance between protecting profits and delivering a post-purchase experience that meets rising consumer demands is more critical than ever.

Join us for "The CX Balancing Act: Protecting Profits and Delighting Shoppers," as we explore how retailers can effectively reduce costs and protect their bottom line while delivering a premium post-purchase customer experience.

Our expert panel, including Loop Returns, Alexander Babich from Kulani Kinis, and Michael Klonoff from Gorgias, will dive into how retailers can strike the ideal balance between margin protection and outstanding customer service – and why they don’t have to be at odds.

Whether you’re looking for innovative ways to drive profitability or expert insights on premium CX and consumer expectations, this session is packed with practical advice to help you thrive. Don’t miss out—register today to unlock the knowledge that could give your business a competitive edge in 2025 and beyond!
Agenda
  • What does a great post-purchase experience look like in 2025?
  • How retailers can find the balance between margin protection and premier CX—and why they don't have to be at odds
  • What retailers are clamoring to know about the next big shifts in customer experience
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René Rinfret
Enterprise Merchant Success Manager, Loop Returns
René Rinfret is an Enterprise Merchant Success Manager at Loop, the leading post-purchase platform for scaling brands. René partners alongside Loop's largest merchants and develops a meaningful understanding of their business objectives through strategies focused on return management & logistics, customer experience, and post-purchase experiences. René lives in Vancouver, BC and outside of work, you can find him on any football (soccer) pitch!
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Alexander Babich
Managing Director & Founder, Kulani Kinis
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Michael Klonoff
Senior Technology Partner Manager, Gorgias
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