About
As government departments strive to enhance the resident experience online, they’ll encounter new considerations, challenges, and successes. The fourth episode of the PayIt Digital Government Excellence Symposium explores best practices for achieving a best-in-class customer experience in digital property tax collection — with advice from people who have been in the trenches of the successful transition to a fully-digitized property tax collection in their communities. This is a must-attend webinar, packed with actionable insights from experienced industry experts.
Agenda
  • Explore the specific trends that shape digital service delivery investments
  • Learn about real-world results from cities and counties that have successfully navigated the transition
  • Discover the drivers behind resident channel shift
  • Get strategies to unlock adoption and maximize digital service utilization
Presenters
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Dawn Shrum
Senior Director, Brand and Product Marketing, PayIt
Dawn Shrum is a highly accomplished Senior Director of Brand and Product Marketing at PayIt, known for her results-driven approach in expanding into new markets and building strategic go-to-market plans. With a customer-centric focus and expertise in industries such as clean energy, Industrial IoT, smart cities, energy, fintech, and government technology, Dawn supports business development, partner management, and channel strategy. She leads thought leadership initiatives, leveraging her problem-solving skills and deep understanding of customer needs. Join Dawn's session to gain valuable insights from her extensive experience in driving brand and product marketing success.
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Whitney Miller
Chief Deputy County Counselor, Jackson County
Whitney Miller is the respected Chief Deputy County Counselor of Jackson County. Under her leadership, the department successfully manages tax revenue collections totaling approximately $905 million from over 703,011 residents across 70 taxing jurisdictions. With a background in civil legal counsel, specializing in employment and tax law, Whitney brings a wealth of expertise to her role. She is a graduate of the University of Missouri School of Law and actively serves as a member of the Jackson County Pension Board and the Board of Directors for Wilderness Camping and Retreat Center. Join Whitney's session to gain insights from her vast experience in tax collection and public administration leadership.
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Maria E. Wells, CPA
Beaufort County Treasurer
Maria E. Wells, a Certified Public Accountant (CPA), has been serving as the elected Treasurer of Beaufort County since 2015. With a background in auditing and tax experience, Maria brings extensive financial expertise to her role. As Treasurer, she is committed to creating a culture of servant leadership and ownership, transforming government into an innovative, customer-centric team. Maria and her team have received numerous accolades, including the 2020 National Achievement Award and recognition from international, national, and local organizations. Join Maria's session to gain insights from her remarkable achievements and learn from her commitment to excellence in public service.
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