About
New research on digital government service delivery just dropped - and you don’t want to miss this opportunity to explore the insights and recommendations.

Public sector leaders are under increasing pressure to modernize services to meet resident expectations and become more operationally efficient. The 2025 Digital Government Adoption Index reveals how digital transformation is reshaping government services—leading to faster transactions, increased trust, and streamlined internal operations.

Join us for an exclusive webinar where we’ll uncover key insights from IT and business leaders across North America. Learn how agencies are overcoming modernization challenges, accelerating digital adoption, and leveraging AI, payments, and automation to create a mutual digital dividend—delivering measurable benefits to both residents and agencies.
When
Thursday, March 27, 2025 · 11:00 a.m. Eastern Time (US & Canada) (GMT -4:00)
Agenda
  • How AI fits into back-office processes and resident service delivery — and whether end users are ready to embrace AI-driven services
  • Where IT and line-of-business leaders are aligned on digital services, and where their priorities differ
  • The business outcomes agencies are seeing from increased use of digital, and their goals for the future
  • The biggest challenges agencies face when it comes to digital services, and how resident adoption of digital channels is progressing
Presenters
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Michelle Hanley
Senior Manager, Demand Generation
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Kelly Davis-Felner
Chief Resident Adoption Expert, PayIt
Kelly Davis-Felner is the Chief Marketing Officer at PayIt. With more than 20 years of experience in technology marketing, Kelly leads the company’s marketing initiatives with a focus on driving company growth and helping PayIt clients to drive resident adoption of their digital service delivery programs.

Previously, Kelly served as a marketing leader in various industries in addition to GovTech, including cybersecurity, data science, and e-commerce. Her expertise spans demand generation, customer marketing, brand management, content strategy, communications, and product marketing.

Kelly holds a Bachelor of Arts in Print Journalism and Sociology from Loyola University New Orleans, a Master’s in Social Work from Tulane University, and an MBA in Marketing and Management from The University of Texas at Austin.
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