WEBINAR DETAILS
  • About
    Welcome to the opening episode of the 2024 Digital Government Excellence Symposium! You have now joined a nationwide thought leadership forum on how technology can help advance digital government service delivery and empower governments to create resident-centric products that drive trust, promote adoption, and hedge for the future.

    While today most state and local government agencies offer at least some digital services and online payments, not everyone has seen the business impact of these investments. Siloed digital solutions, lackluster resident adoption, and continued support call volume have prevented government agencies from achieving the resident satisfaction and operational efficiency gains they had hoped to see.

    It's time to rethink the customer experience in government and move into the emerging digital-first era. Let's start a conversation around what drives end-user confidence, adoption, and re-use of digital channels— and what government agencies can do to accelerate this shift.
  • Agenda
    • Emerging philosophy of making digital government easy and accessible for residents
    • Summary of 2024 resident expectations trends when it comes to engaging with governments
    • The role of technology in advancing digital service delivery Amazon-style
    • Creating resident-centric solutions that drive trust and promote resident adoption
    • If you build it, will they come? How to drive resident adoption of digital services at scale
  • Duration
    1 hour
  • Price
    Free
  • Language
    English
  • OPEN TO
    Everyone
  • Dial-in available
    (listen only)
    Not available.
FEATURED PRESENTERS
  • Webinar hosting presenter NADIA-DAVIS-FA497940

    Nadia Davis

    Producer, Public Sector Marketing | PayIt
    Full Profile
  • Webinar hosting presenter

    John Thompson

    CEO and Founder of PayIt
    John Thomson is the founder and chief executive officer of PayIt. John’s nearly three decades of experience spanning technology, leadership, and entrepreneurship has helped PayIt revolutionize the digital government space and receive numerous...
    Full Profile
  • Webinar hosting presenter

    Adam Christenson

    SVP Product, PayIt
    Adam Christensen is the Senior Vice President of Product at PayIt. With over 20 years of experience in executive roles spanning technology, payments, and FinTech, Adam leads the company’s Product and Design functions — powering consumer-grade...
    Full Profile
  • Webinar hosting presenter KDF-DAVIS-FELNER

    Kelly Davis-Felner

    Chief Resident Adoption Expert, PayIt
    Kelly Davis-Felner is the Chief Marketing Officer at PayIt. With more than 20 years of experience in technology marketing, Kelly leads the company’s marketing initiatives with a focus on driving company growth and helping PayIt clients to drive...
    Full Profile
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