Working with personas: scoping solutions considering end users

When buying a new IT system, managers often ask for a solution that will make their employees’ work lives easier and less redundant. Even though designed with all of the best intentions, clever systems don't always accommodate to end users' needs. End users are often left confused and disappointed using "just another fancy system". Why does this happen? The end users haven’t been heard and involved in the process!

Join us at this webinar to learn more about working with personas and get insights on scoping solutions that keep the end user insight. It is not possible to represent every one of them, but let’s get as close to it as possible!

Level: Introductory

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