The iGaming industry has undergone a dramatic transformation. What was once confined to brick-and-mortar casinos and sportsbooks has dramatically evolved, with digital platforms now accounting for over 60% of the global gaming market. ​

This shift is especially pronounced among Millennials and Gen Z, who represent more than 70% of online gaming users. Their preferences are reshaping customer expectations, creating a growing demand for innovative self-service options and AI-driven support. As the industry continues to expand, with projected revenues surpassing $100 billion by 2024, adapting to these changing communication preferences is essential for long-term success.​

This webinar will explore the challenges and opportunities this dynamic market presents, offering insights for achieving ongoing growth and success in the rapidly evolving iGaming industry.