For more than 18 years, the name Dominique Mathis has been a noteworthy leader, trainer, and trailblazer in emergency communications management. She is an expert, specializing in emergency communications operations, training and development, emergency support services, consulting, facilitating, and human resources development. Her personal story, and trauma she witnessed and experienced in her own life made her want to “break the cycle” and help victims who need assistance. She has taken that courage and passion turning it into a career in public safety communications. Her vision, “HELLO, 911!®” builds on her foundational platform to not only share her story, but also create a legacy for 9-1-1 dispatchers around the world. In 2018, she received the prestigious Florida Sheriff’s Association Dispatcher of the Year award. Mathis was the first Black female to receive this esteemed recognition. She holds a Bachelor of Science in Exceptional Student Education K-12 from Miami Dade College. A Master of Science from Florida International University in Adult Education and Human Resource Development. Passionate and efficient, Mathis believes in the importance of, “share your story every chance you get, because you may not get to share it one day.” She is currently working on a book compiling of 9-1-1 stories from dispatchers all over the world. She wants the world to know 9-1-1 personnel are the true first responders as they are the first to respond to a call for help.